House Rules

Smart Lock & Access

All apartments are equipped with smart locks. Please use only the provided access method (code or digital key).

• Do not force, turn or manipulate the lock manually.
• Do not use tools or attempt to override the system.
• If you experience any issues, contact Loftigo immediately.

Damage caused by improper use may result in repair or replacement costs of up to €400.

Heating & Smart Thermostats

The apartments are equipped with Homematic IP smart thermostats to ensure efficient and comfortable temperature control.

• Please do not remove or tamper with the thermostats.
• Do not remove batteries or attempt to open the devices.
• Use only the normal controls to adjust temperature.

In case of removal or damage, a service fee of €50 per thermostat may apply.

Furniture & Equipment

All furniture, décor, kitchen equipment and household items are part of the apartment and should remain there for the next guests.

• Please do not remove or relocate furniture.
• Kitchen items should remain complete and clean.
• Report any damage or missing items promptly.

Cleanliness & Check-out

Professional cleaning is included, but we kindly ask you to leave the apartment in a reasonable condition.

• Please dispose of trash properly.
• Clean or load used dishes into the dishwasher.
• Avoid excessive dirt or stains.

In cases of excessive cleaning effort, an additional cleaning fee of €250 may be charged.

No Smoking Policy

All apartments are strictly non-smoking. This includes cigarettes, e-cigarettes, vapes and similar devices.

If a balcony or outdoor area is available, please use it responsibly and dispose of cigarette waste properly.

Smoking inside the apartment may result in a cleaning and deodorizing fee of €250.

Pets

Pets are only allowed if explicitly booked and confirmed in advance.

Unauthorized pets may result in an additional cleaning fee of €250.

Noise & Neighbors

Please respect neighbors and other residents at all times.

• No parties or events are allowed.
• Keep noise to a minimum, especially at night.
• Quiet hours are typically from 10:00 PM to 7:00 AM.

Guests & Occupancy

The apartment may only be used by the number of guests specified in your booking.

• No unauthorized overnight guests.
• No subletting or sharing of access codes.
• Please keep your access credentials confidential.

Safety

Please ensure windows and doors are closed when leaving the apartment.

• No candles or open flames allowed.
• Keep hallways and exits clear.
• In case of emergency, contact local services first, then Loftigo.